Refund Policy

EQuran School is operated by EQuran Team LLC.

The following refund policy applies to all services provided by our academy.

Full Refunds Before Classes Start

If you have paid the upcoming month's fee but wish to cancel before regular classes officially begin, you are eligible for a full refund under the following conditions:

• Voluntary Cancellation: If you pay the fee after your trial session but change your mind or your schedule changes before your first regular class starts, your full payment will be refunded.
• Academy Inability to Schedule: If you pay the fee in advance but we are unable to provide a suitable schedule before your regular classes begin, a full refund will be issued immediately.
• Deduction of Transaction Fees: Please note that when issuing a refund, the payment gateway processor (e.g., Stripe, PayPal, or your credit card company) charges non-refundable processing fees. Therefore, your refund will be issued after deducting these applicable merchant transaction fees. Any transaction or processing fees charged by your bank or card issuer are outside of our control.

No Refunds After Attending Regular Classes

Your regular classes are only scheduled after your complete satisfaction with the free trial session, at which point a dedicated private tutor is assigned exclusively to you. Our policy regarding post-enrollment refunds is as follows:

• No Refunds Post-Attendance: Once you have officially registered and attended even a single regular class with your assigned tutor, you are no longer eligible for any full or partial refund.
• Commitment to the Slot: Because a dedicated time slot has been locked for you and the teacher has been committed to your schedule, we cannot issue refunds if you choose to discontinue classes in the middle of a billing cycle.
• No Partial or Prorated Refunds: We do not provide prorated refunds, discounts, or credits for missed classes, partial months, or if a student decides to stop attending mid-cycle.

Cancellation and Termination Policy

If you wish to discontinue your enrollment at the academy, you must follow our standard cancellation process:

• Billing Cycle Termination: Cancellations will become effective strictly at the end of your current monthly billing cycle. Your child may continue to attend all remaining scheduled classes until that paid cycle concludes.
• Immediate Stoppage: If you choose to stop attending classes immediately without completing your current billing cycle, no refunds or credits will be applicable for the remaining days of the month.

Refund Conditions and Limitations

All exceptional refund reviews and general billing matters are strictly subject to the following corporate conditions:

• 7-Day Request Window: Any eligible request for a refund must be submitted in writing to the academy administration within 7 days of the payment date. Requests made after 7 days will strictly not be considered.
• Processing Time: Please allow up to 2 weeks (14 business days) for our financial team to review, approve, and process your refund back to your original payment method.
• Currency and Bank Fee Fluctuations: All refunds are issued in the original currency of the transaction. The academy is not responsible for variations in the final refunded amount due to daily exchange rate fluctuations, currency conversion fees, or foreign transaction fees charged by your local bank.
• Minimum Refund Value: If international bank processing fees, gateway transaction costs, or conversion fees exceed or equal the total amount to be refunded, no cash value will be returned.

Dispute and Chargeback Policy

By enrolling in our academy, you explicitly agree to contact our administration team directly to resolve any billing issues or errors. Filing a chargeback or payment dispute with your bank, credit card issuer, or merchant processor without contacting us first is a direct violation of our terms.