Refund Policy

EQuran School is operated by EQuran Team LLC.

This Refund Policy applies to tuition and other payments made for EQuran School's educational services and should be read together with our Terms of Service and Fee Policy.

1. Refunds Before Regular Classes Begin

A new eligible student may request a refund when regular classes have not yet started.

• If a student completes the free trial, formally registers, pays tuition, and cancels before the first regular class begins, a refund may be requested.
• If EQuran School is unable to provide a suitable teacher and class schedule before regular classes begin, the payment will be reviewed for refund.

Where a refund is approved, the amount may be reduced by non-refundable payment-processing or merchant fees. Bank, card issuer, currency conversion, foreign transaction, or intermediary fees outside EQuran School's control are the customer's responsibility.

2. No Refunds After Regular Classes Begin

Once a student has registered and attended a regular paid class, tuition is generally non-refundable. This includes full refunds, partial refunds, prorated refunds for unused days, refunds for missed student classes, and refunds for stopping in the middle of a billing cycle.

This is because EQuran School reserves a dedicated teacher and time slot and allocates operational resources for a month based on enrollment.

3. Student Absence and Missed Classes

Missing a class does not automatically create a right to a refund or tuition reduction. Eligible absences may qualify for make-up sessions under the Terms of Service. Unexcused absences are not eligible for make-up. Fixed monthly tuition remains payable regardless of ordinary student attendance.

4. Teacher-Side Missed Classes

If a teacher cannot conduct a scheduled class because of an issue on the teacher/academy side, EQuran School will normally provide a substitute teacher or arrange a make-up.

If an eligible teacher-side make-up cannot be completed within the same billing month because of scheduling conflicts attributable to the academy or teacher, an applicable tuition credit may be issued under the Fee Policy. Such credit is applied to a future invoice and is not normally paid as a cash refund.

This specific service-related credit does not create a general entitlement to refunds or credits for student absences, vacations, or voluntary cancellation.

5. Cancellation of Enrollment

Students or parents may request cancellation at any time. Unless a different arrangement is expressly approved, cancellation becomes effective at the end of the current paid billing cycle. The student may continue attending scheduled classes until then.

If a student chooses to stop attending immediately, unused tuition for the remaining period is not refundable or transferable, except where expressly provided by the Fee Policy.

6. Temporary Enrollment Holds

A temporary enrollment hold is different from cancellation. Students intending to take an extended break should contact the administration before the relevant billing period and request a hold. Approved holds are governed by the Fee Policy. Simply stopping attendance without requesting and receiving an approved hold does not suspend billing.

7. Refund Request Requirements

Refund requests must be submitted to the academy administration in writing. Where the request relates to an eligible refund, it should normally be submitted within 7 days of the relevant payment date. Requests after this period may not be considered, except where an exception is appropriate.

8. Refund Processing Time

Approved refunds may take up to 14 business days to process after approval. Actual receipt time may also depend on the payment provider, bank, card issuer, or financial institution.

9. Currency and Transaction Fees

Refunds are generally processed in the original currency of the transaction. EQuran School is not responsible for exchange-rate changes, currency conversion charges, foreign transaction fees, intermediary bank charges, card issuer fees, or payment-provider fees.

10. Billing Errors and Payment Disputes

If you believe a payment was charged incorrectly, duplicated, or otherwise processed in error, please contact EQuran School as soon as possible so we can investigate.

Before initiating a payment dispute or chargeback, customers are requested to contact EQuran School directly so that we have an opportunity to investigate and resolve the issue. We are committed to reviewing genuine billing concerns and providing an appropriate resolution in accordance with our policies

11. Policy Exceptions

EQuran School may review exceptional circumstances case by case. An exception in one case does not automatically establish a right to the same exception in another case.